As the rate of new mobile device introductions continues to grow, service providers' logistics and supply chain management organizations need to increase operational efficiency in order to keep up. Data on device performance expectations can help a mobile service provider's supply chain management and logistics teams improve inventory planning, control the flow and disposition of returned devices, minimize holding costs and maximize reimbursement for non-performing goods.
Metrico's Performance Analytics provide the scientifically-derived, objective and repeatable data and insights on individual device performance metrics, across the competitive landscape of service providers and OEMs.
Supply chain managers use this information to determine which devices are likely to be hot sellers based on past performance of an OEM's devices across all service providers, and which devices are likely to exhibit performance issues in specific categories. They can then work with Device Marketing and Device Engineering to develop robust sales forecasts, and plan inventory accordingly.
With detailed information on performance of specific devices in the marketplace, reverse logistics teams can more accurately predict rates of device returns. Knowing the link between specific performance issues and returns can not only help reduce overall return rates, but can also help service providers more effectively use reverse logistics to reduce "No Fault Found" returns. These organizations also have access to scientifically-derived data to be used in resolution plans with vendors.
Clients can take advantage of the breadth—evaluating all devices in the market—and the depth—detailed analysis of an individual device—of Metrico's methodology. Performance Analytics are available as standardized periodic reports, or in customized form including optional analyst support.
Contact Metrico for more information about Performance Analytics for Device Logistics.
